Frequently Asked Questions

The answers below reflect the arrangements of the Ports Authority of the Velocity Interoperability Network as of 6 September 2026, and the handling rules, agent procedure and schedule of port charges that take effect on Monday 7 September 2026. They will be revised as the Authority's terminals come into full operation and when the opening date of the Eastfield Reach Terminal is fixed.

If your question is not answered here, write to contact@ports.gov.vin. See also Terminals, Cargo and Handling, Vessel Arrivals and Berthing and Port Charges.

Frequently Asked Questions

Which ports and terminals does the Authority manage?

How do I register as a shipping agent?

How much notice must I give of an arriving vessel?

How are berths allocated?

Is pilotage compulsory?

How long may cargo remain on the quay without charge?

When are charges invoiced, and when must they be paid?

I think a charge has been wrongly made. What should I do?

What must I do about a container's verified gross mass?

Which terminals accept dangerous goods?

How do I report damage to or shortage of cargo?

Do I need a pass to enter a port?

What should I do in an emergency at a terminal?

Are the terminals open at night and at weekends?

When will the Eastfield Reach Terminal open?

Does the Authority publish statistics?